19 Gilmore Place, Edinburgh. EH3 9NE.          Telephone: +44 (0)131 229 5622

Valentine City Centre Guesthouse Policy

Booking and Confirmation

All reservations require credit card details and must be confirmed by us by email. This includes bookings initially made by phone. A confirmation reference number will be issued when a booking is complete.

Click to enlarge this panoramic view of Edinburgh from Arthur's Seat to the Castle (Source: Arahman, http://commons.wikimedia.org/)

You can email us directly using either our Contact Form or Availability Enquiry/Booking Form.

If you prefer not to send Credit Card details by email you can use this Secure Server Service.

Payment and Cancellation

Payment is not taken until arrival, if you need to cancel, please do so two weeks before arrival. Cancellations closer to the arrival date will be charged as follows:

1 to 2 weeks before : 30% of the full amount.
24 hours to 1 week: 90% of the full amount.
less than 24 hours: The full amount.

Cancellation (subject to above charges) can be made at anytime upto the advised arrival time. In the event of non-arrival without cancellation (or 'no-show'), the full charge will be levied to the card used to secure the booking, plus a £20 administration fee, and bank charges of 4%.

We believe these terms compare very favourably with other Edinburgh Guest Houses.

18th May 2007; a rainbow over the King's Theatre at the end of our street as bright sunshine replaces a heavy shower. We can't promise a pot of gold at the end of the rainbow, but roughly where it 'ends' you will find the Scottish Crown Jewels within Edinburgh Castle just 900m away. Directions from us to Edinburgh Castle

Credit Card Charges

The Valentine Card Charge Promise

1. Our policy is, AT MOST, to pass on ONLY the charge incurred by ourselves in processing your payment by debit/credit card. Most credit cards will incur a charge of 4%, but some cards such as American Express are up to 7%.

2. UK banks do charge for the use of UK debit cards, but debit card use is free at the Valentine as we will NOT pass this charge on to you. (note non-UK debit cards are treated by UK banks as credit cards)

Smoking

Sorry, but smoking can only take place outside under Fire regulations and recent Scottish Law. All Hotels and Guesthouses are legally bound to fit smoke alarms within all bedrooms. All rooms are therefore now 'no smoking' within any Scottish accommodation.

Exclusions

Situated on the second and third floors of a listed Victorian TownHouse, we are of course not allowed to fit a lift and are therefore unsuitable for guests with mobility problems. We will of course assist if anyone requires assistance with luggage. In the interests of other guests we are unable to accommodate families with very young children/babies, and with over 30 steps to all rooms our premises are unsuitable for pets.

Check-In/Out

Normal Check-In/Check-Out times are as follows:

Check out: 10am.

Check in: 1pm - 9pm

However, special arrangements can easily be made if we are informed in advance. All guest are requested to supply an estimated time of arrival. In particular it may not be possible to accept a late night arrival without prior notice, please avoid this situation as in such circumstances this will be charged as per a non-arrival.

And Finally...

Terms and conditions always tend to give reasons to not book! They are designed to keep prices down for the vast majority of our guests, take a look at this last page for some final reasons to book the Valentine City Centre Guesthouse.